United Airlines Website Review & Ratings + United Airlines Coupons
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United Airlines Website Review & Ratings + United Airlines Coupons

United Airlines : Products & Services

United Airlines is one of the oldest airlines to fly destinations across United States. The airline has created a website to help customers buy airline tickets from the comfort of their homes. The website has a very good layout and enables customers to buy air tickets well in advance and gives them a chance to save money. United Airlines operates several categories of services that cater to different needs of different class of passengers. The airline operates the following categories:

  • First Class: The premium category of the airline. This category ensures that customers get a personal level of service. This category offers the best legroom on offer and the best in flight entertainment.
  • Business/Business First: The second best category on the airplane it offers ample legroom along with a decent quality of in flight entertainment and service.
  • Economy Class: The class where most of the passengers are seated due to cheaper fares. The airline has had ensured a decent level of in flight service among its competition.

The airline uses the website to its advantage and has used it to the best of its capabilities and has added valuable revenue to ensure the airline stays on top.

United Airlines : Company Background

United Airlines was founded in 1926 and commenced operations in 1927. The airline is currently headquartered in Chicago, Illinois. The airline has been operating for the last 85 years and has hubs at:

  • Antonio B. Won Pat International Airport
  • Cleveland Hopkins International Airport
  • Denver International Airport
  • George Bush Intercontinental Airport
  • Los Angeles International Airport
  • Narita International Airport
  • Newark Liberty International Airport
  • O'Hare International Airport
  • San Francisco International Airport
  • Washington Dulles International Airport

The airline was founded by airplane pioneer William Boeing, when he used airplanes to fly passengers and deliver mail. The airline is also he first to have stewardess aboard airplanes to assist passengers.

The airline operates 704 airplanes and flies to 378 destinations. The company is the co-founder of the Star Alliance airline partnership program. The airline is also one of the direct victims of the 9/11 attacks as 2 of the 4 airplanes that crashed in the Unites States were of the airline. The airline has dedicated its resources to provide a good quality of care and customer service.

United Airlines : Customer Feedback & Reviews

The airline enjoys a good reputation among travelers. Most of the reviews were found to praise United Airlines for the level and quality of service that it provides to its customers.

Dan Winscownski writes “Seats are also very nice to get some sleep on. Food was only drawback; it was edible, but not up to Business Class Standards. It would have been nice if the cabin lights were turned down earlier on this flight so if you wanted to get right to sleep you could have.”. Another S Strasburg writes “At United everything is an upgrade. United reserves a lot of seats for their top members so all the others have to either pay to get two seats together or sit apart. I waited 20 minutes to speak to an agent just to tell me I should book my trips farther in advance.”.

Gaelkm on epinions writes “If you haven't flown with United Airlines lately, give them another try. You'll be pleasantly surprised.”.

The airline shows good character by providing a good deal of services to its passengers to ensure its dominance in the travel market.

United Airlines : Business Credibility & Trustworthiness

The airline enjoys a rating of A on BBB. The airline has had 3140 complaints closed in the last 3 years and 1413 complaints closed in the last 12 month. Upon further inspection most complaints brought up were problems that consumers had with product and services. The airline has tried its level best to ensure better services to its customers. The airline has millions of passengers daily, so the number of complaints brought against it ensures consumer confidence and company credibility.

United Airlines : Website Popularity & Google Ranking

Alexa gives the website a global rank of 1,128 and a US rank of 321. Google Page Rank gives the website 7 out of a possible 10. Compete gives the website a rank of 395 and a unique visitor monthly rank of 4,713,837. The airline is ranked 3rd among its competition. The website enjoys over 3 million monthly hits that ensure the website’s and the company’s popularity among travelers.

United Airlines : Social Media Presence

The company has utilized social media to its advantage and has created a decent presence on the platform. The company uses the twitter user name @united. The account has 183,865 and has 8,209 tweets. The company’s Facebook has 368,437 likes and uses these platforms to ensure that it advertises and promotes its brand to maximize its revenue.

United Airlines : Website Security & Safety

Google Safety Diagnostics rates the website as safe and reports no suspicious activity in the last 90 days. It also found no viruses or malware on the website. The website does not also harbor self installing harmful software.

The website uses the best of internet and security protocols such as HTTPS and SSL to ensure the safety of data especially sensitive data such as financial. The security employed by the website is of a satisfactory level and customers can be ensured of smooth and secure browsing.

United Airlines : Pricing & Packages

Pricing depends on several factors such as type of flight and category. The airline tries to ensure the best possible rates are offered to increase its market share. For example a round trip from Los Angeles to New York on Business First costs $4,054.60. Comparing prices with other similar carriers, it is safe to say that the airline is marginally higher in prices yet it would make up the hike with its quality and level of service offered on this some what premium seating class.

United Airlines : Shipping Rates & Policies

The airline's website offers e-tickets, hence no shipping rates apply.

United Airlines : Payment Methods Accepted

The airline allows several payment methods to ensure consumers have an efficient way to pay for their tickets and may use what is most suitable to them. The airline allows payments through major credit cards such as Amex, Visa, MasterCard, Discover, JCB and Diners Club. The airline offers a several other methods such as PayPal, Bill Me Later and Western Union.

The airline’s payment portal is very secure as it uses SSL and HTTPS security protocols to ensure privacy and security of the user’s data.

United Airlines : Returns, Refunds & Exchange Policy

To initiate a refund the customer must first cancel their refundable e-ticket online and then use the online refund service, which provides a form to process refunds. The airline can also be contacted in this regards on 713-324-1431. The airline follows a simple refund procedure and would ensure that all refundable tickets would get a refund at the earliest. It however does not mention a time frame as to when a refund will be made.

United Airlines : Product images & screenshots
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